What you send us
Nothing leaves your browser until you choose to send it. These are the three places where you hand Metro Power information about you and your project. What the AI features, the planning tools, the readiness check and the customer portal do is set out in sections 03 to 08.
- A project request
- Your name, organization, email address and message are required. Your role, telephone number, preferred contact method, site location, solution area, deadline and priority are optional. A request about an existing project may also carry a project reference, equipment model, serial number and warranty reference. A workshop request also carries a cohort size, a coordinator email address and a preferred window. You must tick a consent box before the form will send.
- Documents you attach
- Up to five files as PDF, Word, Excel or images, each up to 15 MB and 25 MB across one request. Each file is stored with the request together with its name, type and size. Nothing else is read from it.
- A status lookup
- The request reference and the email address used for that request, checked against each other and not kept.
The forms are protected by a hidden field and a timing check rather than a puzzle or a third-party challenge, and the site limits how many requests one email address can send in a short period. Nothing is added to a mailing list, and the website does not send marketing email.
Why we use it
To read your request, route it to the right Metro Power team, reply to you, prepare the technical or commercial follow-up you asked for, keep an accountable record of what was requested and what was answered, and protect the integrity of the project process.
Ask Metro Power and AI briefs
Two features on this site call an external AI provider. Ask Metro Power answers a typed question from approved public website material. The Project Workspace turns the context you select into a preliminary brief, and it will not run until you tick a box acknowledging that the AI step happens.
In both cases the text of your question or your description of the need, and nothing else, is sent to the provider. No name, email address, organization, uploaded document, request record or customer portal record is attached to that call, and Metro Power's request asks the provider not to retain it. The provider operates under its own retention policy, which Metro Power does not control.
Because of that, do not type confidential project information, personal customer records, internal pricing, credentials or private document text into these public tools. What comes back is generated from public material and is not an official technical, regulatory or commercial determination, and it is not added to the public knowledge library.
To stop one visitor exhausting the service, the site counts requests against a short one-way fingerprint of the connection. The originating internet address itself is never written down.
What stays in your browser
The planning tools, the checklists and Metro Power Academy keep your work in your own browser so you can leave and come back. None of it is sent to Metro Power, and none of it is visible to us. It includes the answers and figures you enter into the Planning Lab and Project Workspace, the notes you type into an Academy capstone workbook, your checklist ticks, your lesson progress and self-check scores, your video progress and saved films, your reading position in a long paper, your chosen visitor role, your motion preference and the page you last visited.
A small number of one-time handoffs, such as the brief the support tool prepares for the request form, are held only until the next page reads them and are then cleared.
All of it stays on that one device until you clear your browsing data, and clearing it is the way to remove it. If you generate an AI brief from the Project Workspace, only the description you wrote is sent, as set out in section 03.
Measurement, cookies and advertising
This website sets no cookies at all. There is no advertising network, no social pixel and no third-party analytics product on any page, so there is nothing to consent to and nothing following you to another site.
Metro Power runs its own count instead. A record is written when a page is viewed, when a reader passes a depth milestone, when a learning path or resource or project action is chosen, when a search runs, when a page is marked helpful or not yet helpful, and when the browser reports loading and responsiveness figures. Each record holds only the event name, the page address, one broad label and the host name of the referring site.
That label is deliberately coarse: the chosen pathway rather than your answers, the broad request type rather than the project you described, a device width band rather than a device. No name, email address, message text, uploaded document, cookie, account identifier or advertising identifier is part of it, and the helpful or not yet helpful control has no comment box. If your browser sends a Do Not Track signal, nothing is recorded at all.
Readiness assessment metrics
When you finish a readiness check, Metro Power records the assessment category, the score, the number of questions and the resulting readiness level. Your name, organization, contact details and individual answers are not part of that record and are not collected.
Request-status lookup
The tracker needs the reference issued to you and the same email address used for the request; one without the other returns nothing. It shows the date received, the request category, the solution context and a high-level routing status, and nothing else. Names, messages, telephone numbers, attachments and document contents are never returned to it, and the result is not stored on your device.
Authenticated customer portal
The customer portal is open only to an email address Metro Power has invited, signed in through the hosting platform. Metro Power never receives or stores a password for it. Once signed in, it may show support case status, organization and project references, equipment identifiers, warranty references, the assigned contact and documents released to you.
Access is checked on the server for every request, not in the page, so a customer account sees only records matching its own email address. Portal records are never searched by, or disclosed to, Ask Metro Power. Access can be suspended when the project relationship or the authorization changes.
Sharing and retention
Requests, attachments and case records are held in the website's managed database and file store, operated for Metro Power by its hosting provider. They are read by authorized Metro Power personnel, and, where it is necessary for the evaluation you asked for, by the relevant principal or technical partner. A new request may also be forwarded to Metro Power's internal notification system so the assigned team is alerted. Metro Power does not sell information and does not share it for advertising.
Metro Power retains information for as long as its legitimate business, contractual, regulatory and record-control needs require. If you want to know how long a particular record will be kept, ask and Metro Power will tell you.
Your choices
You can use the whole public site without identifying yourself. You can clear everything the site kept in your browser by clearing your browsing data. You can switch off the measurement described in section 05 with your browser's Do Not Track setting.
You may ask to see, correct or delete the information you sent, subject to record-retention obligations that apply to it, by contacting sales@metropowercorporation.com. Tell us the request reference if you have one, because it is the fastest way to find the right record.
Security and sensitive material
Traffic to this site is encrypted, attachments are stored separately from the public website and a portal document is released only to the account it belongs to. No internet transmission is ever risk-free.
Do not upload passwords, payment-card information, government identification numbers or credentials, and do not put them in a message. If material is exceptionally sensitive or export-controlled, contact Metro Power before sending it so a suitable route can be agreed.
Metro Power website privacy notice. Reviewed at every website release; the date above is the last substantive revision.